What is included in the scope of delivery?
- E-Bike: Dinky in the selected frame colour
- Complete equipment based on equipment specifications
- 1x lithium-ion battery incl. charger
- 1x operating instructions
- 1x assembly instructions
How do I receive my E-Bike?
With regular shipping, the E-Bike is delivered partially assembled. Your new VARANEO E-Bike is ready for use in just a few simple steps and adjustments. The enclosed assembly instructions explain the individual steps in detail.
If you collect the E-Bike yourself, we will inform you by email when the goods are ready and when you can collect them. In this case, no shipping costs will be charged.
Other alternatives must be agreed with us.
Where can I collect the E-Bike in person?
Depending on availability, you can pick up your new VARANEO E-Bike directly from us or check availability with our specialist dealers. You can use our dealer search tool to get an overview of our specialist dealers and service partners.
How long does shipping take?
If no other period is specified in the respective offer and the goods are in stock, the goods will be delivered in Germany within 3-5 days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction). Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will dispatch the goods in a single consignment unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Further information can be found in our shipping and delivery conditions.
What payment options are available?
We offer you a variety of payment options to make your purchase as flexible as possible. Further information can be found in our terms of payment.
How long is the warranty?
The warranty is valid for two years including the battery pack, with no mileage limit. Further information can be found in our warranty conditions for E-Bikes.